Shipping rates vary depending on the method selected and the weight of the order. Shipping costs are calculated both in the cart and again during the checkout process. To calculate the exact cost of shipping for your order, place the items you’d like to order in your shopping cart, and at the bottom of the cart page, in the estimate shipping and tax you will enter the pertinent information and click Get a Quote.
SHIPPING LOCATIONSOur shipper, FedEx, cannot ship to any box-type address including PO/APO/FPO. Any orders placed with these addresses will not be accepted. We only ship to locations within the United States. Additionally, we cannot ship to international addresses and cannot accept any orders for delivery outside the United States.
DAMAGED, LOST OR STOLEN MERCHANDISE
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately to our Customer Service Department and a representative will contact you. We are not responsible for lost or stolen merchandise.
BACK ORDERSWe make every attempt to maintain inventory on all of our products, however there may be times when supply may not always keep up with demand. In this event, you will receive an email letting you know of your credit due to the out of stock item. BNRG cannot maintain any back orders and therefore any out of stock items will be cancelled off the order. We only charge for the items shipped.
DELAYSOrders are typically shipped within 4-8 business days. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Customer Service for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. If we believe that we cannot ship your order within thirty days, we will seek your consent to a delay in shipping or issue a refund for the unshipped merchandise, depending on the circumstances.
CUSTOMER SERVICEOur goal is to make sure you are completely satisfied with the items you order and your experience with Bio-Nutritional Research Group, Inc. (BNRG). Our Customer Service department is available during the business hours 7am-3pm Pacific Standard Time Monday-Friday to assist you with any questions or issues relating to your order. Please contact our Customer Service department via email firstname.lastname@example.org or call us at 1-888-494-2674. We will answer all requests in the order in which they are received, and as a result, delays may occur from time to time. Requests made outside of our standard weekday business hours will be addressed as soon as possible.
RETURN POLICYBNRG may accept returns of merchandise depending on the reason for the return and the condition of the product, and only when the following conditions are satisfied:
BNRG will only accept returns purchased directly from the Powercrunch.com website. We will not accept returns of merchandise purchased from retail stores.
• The merchandise must be received by BNRG within 30 days of your purchase, no returns will be accepted after this time period.
• All consumable product returns are only accepted if it was purchased through Powercrunch.com for which 75% or more of the product was unused.
To begin processing any type of return, please contact our Customer Service team during our business hours and provide your name, the order number, and the reason for returning the product. Once we determine that your merchandise is eligible for return (see Return Policy), you will be provided with instructions on how to complete the return process. The return process will be based on the following:
• BNRG will provide you with a return shipping label for products that were shipped incorrectly (i.e., wrong item delivered), defective or damaged items, products that arrive after the expiration date, or any item that caused an adverse reaction (e.g., vomiting or severe headaches).
• BNRG cannot issue return labels for issues with taste or lack of results from a product, and the customer is responsible for the cost of shipping when returning these items.
All refunds will be made to the credit card used for the original purchase. All refunds will be for the price of the product only and does not include the shipping costs. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.